TCA aim to provide a high-quality service that is tailored to people’s needs. We are eager to ensure that those with whom we work have a voice in shaping the type and quality of the service provided. This helps us improve service delivery, and make any necessary changes to our procedures.
A complaint may relate to the following, but is not restricted to this list:
- failure or refusal to provide a service
- inadequate quality or standard of service
- dissatisfaction with one of our policies or its impact on the individual
- failure to properly apply law, procedure or guidance when delivering services
- failure of administrative processes
- delays in service provision
- treatment by or attitude of a member of staff
- disagreement with a decision made in relation to the services TCA provides
- complaints about how we have handled your personal data
If you have been dissatisfied with any aspect of your involvement with TCA and wish to make a complaint, you can do so on the contact form below:
We will acknowledge your complaint within 30 days and thereafter seek to resolve your complaint without undue delay