Office assistant

What does the agency do?

Tayside council on alcohol exists to provide an efficient service to adults and young people whose lives are adversely affected by alcohol and drug misuse. Our service is delivered by a team of highly skilled and trained resource workers, support workers, art therapists, session counsellors, volunteer counsellors and volunteer mentors. We offer one to one counselling, advice, information, group work programmes, mentoring and diversionary work. Additionally we support and initiate preventative work through schools awareness sessions, community projects and multi-agency initiatives. All our services are supported by an administration team which includes highly valued volunteer receptionists.

What do volunteer office assistant’s do?

We need volunteer office assistants to assist within the main office, particularly welcoming clients and answering the door and telephones. The office is always busy and volunteering provides a great opportunity to be part of an agency helping others and providing a quality service.

Where is the agency?

At present our head office is based at the wishart, 50 constable street, dundee, near to the city centre. This is easy to get to by bus from anywhere locally. We are able to pay travel expenses for volunteers and the kettle is always on!

When are volunteers needed?

We need people to help during week days and evenings. We try to have volunteer cover from 9.00 am until 5.00 pm monday and friday and until 9.00 pm on tuesday, wednesday and thursday each week. Time slots are generally for 4 hour periods although this can vary.

What support do volunteers get?

All volunteers who are selected are supported throughout their time working with us. Before starting in the office volunteers take part in training on the agency and the work we do, the office procedures, confidentiality, health and safety as well as discussing how to deal with any difficult situations. The agency has an excellent reputation and has extensive policies and practice in place to ensure all safety, insurance and quality standards are met. Volunteers are able to request a reference in respect of the work they have done.

Who are suitable volunteers?

People who are interested in working within a helping agency and who can fully respect confidentiality … those who enjoy communicating with other people and who are reliable and honest … if someone is not suited to working with us, this does not mean that they are unsuitable for all agencies … because of the work we do, and to support volunteers effectively, we only select a small number each year …if you have had involvement with tca as a service user a two year period is required prior to applying to volunteer with tca…. All volunteers are required to undergo a basic disclosure check with crbs

Having a criminal record will not necessarily debar you from working with tayside council on alcohol. This will depend on the nature of the position, together with the circumstances and background of your offences.

How do you apply to be a volunteer?

Fill in the application form, if you are unsure about this, phone us on 01382 456012. After that we will contact volunteers for an informal chat and let you know more about the agency. Any volunteers suitable at this stage, are invited to the next training sessions before starting to work with us.