TCA newsletter for service users
We at TCA know these are troubling times and you might be worried about how this virus will affect your lives. We’ve put together this newsletter to help you know where to turn in need of assistance. If you need a copy of the newsletter in a different format, please get in touch by email at enquiries@alcoholtayside.com or phone us using the details below.

TCA support during lockdown

We’d like to reassure everyone that during this very difficult and challenging time you are all in our thoughts. We have been busy planning how we can best continue to provide support to those who need our services. In line with government advice, and in order to keep everyone as safe as possible the vast majority of this support will be done over the phone.

Below is the detail of times when you will be able to speak to one of our workers. It might not be your regular worker, but it will be someone to talk to should you need. They will be able to discuss with you the best way to continue to offer support. Our staff are also doing their very best to keep in touch with those of you who have regular appointments with us and a dedicated worker. If you think you’ve been missed please give us a call. Alternatively you can contact us using private messages on our Facebook page or through our general enquiries email address: enquiries@alcoholtayside.com. You can leave your number and we will call you back. We’ll try to do this as quickly as we can.

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Opening times

Monday:
Dundee -10am-2pm

Tuesday:
Perth – 10am- 1pm
Angus – 1pm-3.30pm
Dundee – 430-630pm

Wednesday:
Angus – 1-330pm

Thursday:
Dundee – 10am-2pm

Friday:
Perth – 10am-2pm

Contact numbers:

Angus: 01241 872989
Dundee: 01382 456012
Perth: 01738 580336

 


SMART meetings have moved online

SMART’s response to Coronavirus:

We are living through difficult times with the outbreak of the new Coronavirus disease COVID-19. While face to face meetings have had to close, SMART is very much open for the business of supporting people to manage their recovery. We are acutely aware of the need people in recovery have for connection and for the mutual support found in SMART meetings. We now have 12 meetings with a variety of day and evening timings, all facilitated by trained and vetted staff or volunteers: .

https://smartrecovery.org.uk/online-meetings/

Meetings can be accessed by smart phone, pad, laptop or PC. If people experience difficulties in attending please call Central office on 0330 053 6022, during office hours, for help.

Coronavirus (COVID-19) update – 19/3/20

TCA will continue to deliver services, although the way we do this will change in line with advice from Scottish Government. To keep everyone safe we will be mostly offering support by telephone, but we are currently exploring the best option for online ‘face-time’ support. If you feel that this really isn’t suitable for you then we can discuss with you alternative ways to offer support, either from ourselves or by linking you with other services. You can contact us by phone on the number below or via our Facebook page.

We understand that this is a difficult time for everyone. National advice can be accessed here https://www.nhsinform.scot/, but here are the key points:

If you developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild. Please do not come into our office if you are experiencing symptoms. You can call us on 01382 456012, we can ring you back in needed. Alternatively you can contact us via our Facebook page and let us know they best way to get in touch with you.

Phone your GP if your symptoms:
• are severe or you have shortness of breath
• worsen during home isolation
• have not improved after 7 days

You should also phone your GP if you develop breathlessness or it worsens, especially if you:
• are 60 years old or over
• have underlying poor health
• have heart or lung problems
• have a weakened immune system, including cancer
• have diabetes
If your GP is closed, phone NHS 24 (111)
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.

 

Coronavirus (COVID-19) update – 18/3/20

We are aware that the situation regarding Coronavirus (COVID-19) is rapidly evolving and we are constantly monitoring the advice provided by Scottish Government, Health Protection Scotland and NHS inform. The health and wellbeing of our staff, volunteers and people/communities who use our services is of paramount concern and the advice and decisions we are taking will be carefully balanced against the functions we provide in supporting some of the more vulnerable members of our communities in Tayside.

Currently we are encouraging support to be offered by remote means, probably telephone but we are exploring other options too. We are running some groups this week but will be reviewing the situation again tomorrow for the following week in light of the recent announcement regarding the closure of schools.

Meanwhile we are continuing to play our part in controlling the spread of this virus and have issued the following advice to staff, volunteers, visitor and people who use our services.

  • Wash hands often with soap and water; or use alcohol based hand rub. 
  • Avoid touching eyes, nose and mouth with unwashed hands.
  • Wherever possible, avoid direct contact with people that have a respiratory illness and avoid using their personal items such as their mobile phone.
  • Cover coughs and sneezes (nose and mouth) with disposable tissues, then dispose of these in the nearest waste bin after use. And then wash your hands/use alcohol based hand rub.

Anyone developing symptoms consistent with COVID-19, however mild, should stay at home for 7 days from the onset of symptoms as per existing advice.  In addition, it is now recommended that anyone living in the same household as a symptomatic person should self-isolate for 14 days.

The most common symptoms of COVID-19 are recent onset of:

  • new continuous cough and/or
  • high temperature

We are proud to be a living wage employer

Alcohol drop-in assessment times

If you have concerns about your alcohol or substance use and would like to have a chat about what would be the right service and support for you, come in and see us at The Wishart Centre at the following times:

  • Monday 10am – 1.30pm
  • Tuesday 4.30pm – 6.30pm
  • Thursday 10am – 11.30am

There are other drop ins at Albert Street Community Hub, Cairn Centre Cafe Hub, Lochee Community Hub and the Signpost Centre – please see full details on the following pdf:

Alcohol drop-in assessment triage timetable (pdf format)


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We are a member of COSCA (Counselling & Psychotherapy in Scotland).

COSCA Complaints Policy

Our registered charity number is SC006511.

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